Refund policy

Last updated: 13 November 2026

Before work starts

If you cancel before we start work on your order, we refund the full amount.

After work starts

If you cancel after work has started, we refund the amount you paid minus the value of the work already done. We will show you how we worked this out.

Consumers in the UK and EU

If you are a consumer, you normally have 14 days to cancel a service contract. By asking us to start work within those 14 days, you agree that you will pay for the work done before you cancel. Once a service is fully delivered with your agreement, the right to cancel ends.

Monthly services

You can stop a monthly service at any time. It stays active until the end of the month you paid for. Months already started are not refunded.

How refunds are paid

Refunds are sent by bank transfer to the same account the payment came from, within 14 days of our agreement to refund.

How to ask

Email contact@najiservice.online with your order number.